Privacy Policy

Effective Date: September 7, 2025

Beehive Transit (“we,” “our,” or “us”) provides safe, reliable wheelchair and stretcher non-emergent medical transportation services in Salt Lake City, Utah, and surrounding areas. Protecting your privacy and your personal information is central to how we operate. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure.

1. Information We Collect

We collect only the information necessary to provide our transportation services safely and effectively, including:

Personal Identifiers: Name, address, phone number, email.
Medical Information (PHI): Details about mobility needs, medical conditions relevant to transport (e.g., wheelchair, stretcher, oxygen use).
Payment Information: When billing applies.
Device Information: IP address, browser type, cookies, and site usage data when you visit our website.

You may choose not to provide certain information, but this may limit our ability to provide services.

2. How We Use Your Information

We use your information to:

Schedule, confirm, and provide transportation services.
Communicate with you, caregivers, or facilities regarding appointments.
Process billing and payments.
Improve our services and website functionality.
Comply with federal and state laws, including HIPAA and UCPA.

We do not sell or rent personal information to third parties.

3. HIPAA Compliance (Protected Health Information)

Beehive Transit complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Utah privacy laws. Any health-related information you provide is treated as Protected Health Information (PHI).

We use and disclose PHI only for treatment, payment, healthcare operations, or when required by law.
We maintain administrative, technical, and physical safeguards to protect PHI against unauthorized access or disclosure.
You have the right to request access to your PHI, request corrections, request restrictions, and receive an accounting of disclosures as permitted under HIPAA.
If a breach of your PHI occurs, we will notify you promptly in accordance with HIPAA and state law.

4. Data Retention

We retain personal information and PHI only as long as necessary to:

Provide services,
Comply with legal, regulatory, and contractual obligations, and
Resolve disputes.

After retention periods expire, information is securely deleted or anonymized.

5. Children’s Privacy

Our services are intended for adults, caregivers, and healthcare providers. We do not knowingly collect personal data directly from children under 13. If we become aware that information has been collected from a child without parental consent, we will promptly delete it.

6. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can guarantee absolute security. By using our services, you acknowledge and accept this risk.

7. Disclosure of Information

We may disclose information:

To service providers assisting with scheduling, billing, or IT support (bound by confidentiality agreements).
To comply with legal obligations such as subpoenas, court orders, or regulatory requests.
To protect our rights, your safety, or the safety of others.

8. Utah Consumer Privacy Act (UCPA) Rights

If you are a Utah resident, you may have the right to:

Know what personal data we collect and why.
Request access to your data.
Request correction or deletion of your data.
Opt out of certain data processing (note: we do not sell personal data).

You can exercise these rights by contacting us (see Section 10).

9. Limitation of Liability

While we take reasonable steps to protect your information, Beehive Transit is not responsible for damages resulting from unauthorized access, disclosure, or use of your information that is beyond our reasonable control.

10. Contact Us

If you have questions about this Privacy Policy, your rights, or our data practices, please contact us:

Beehive Transit
Salt Lake City, Utah
Email: care@beehivetransit.com
Phone: 385-645-0028